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Do you have additional questions about your order or a general request?
FAQ - Get your questions answered!
You have a question? We can help you! Please do not hesitate to contact us if you would like further assistance.
Availablity
What security tools are available?
We offer a wide range of safety tools specifically designed for truckers in Canada, including ladders, steps, strap-on kits and more.
All orders are subject to product availability. If the requested item is temporarily out of stock on the date of your order, we will notify you and inform you when we can deliver it to you or, alternatively, we will refund the total amount of your order, depending on the original method of payment. .
Do you only sell online?
Our security tools are also sold at our store in Quebec, located at 2760, Chemin Ste-Anne, Lévis, Qc, G6J 1H9 . We offer competitive shipping rates for all of Canada.
Shipping, Returns and Exchanges
What is the shipping policy?
We offer competitive shipping rates for all of Canada. We strive to get your order to you as quickly as possible.
Depending on the region of the delivery address, we work with different suppliers. You will obtain the details when you order and you will have access to delivery tracking following your purchase. Among our suppliers, Canada Post, Dacom, Purolater and Fedex. If you have a toll-free delivery number with one of our partners, please contact us.
For service in French – 418-576-6424 or by email at marc@truckersbarre.com
For service in English – by email atmelissa@truckersbarre.com
What is the shipping time?
Delivery times vary depending on your location. We strive to deliver your order as quickly as possible.
Are returns accepted?
No returns, except in exceptional circumstances. If a product is not suitable for your truck, we can make a return. We invite you to send us your return request. In addition, the item must be delivered at your expense and returned in perfect condition. We reserve the right to refuse reimbursement.
For service in French – 418-576-6424 or by email at marc@truckersbarre.com
For service in English – by email at melissa@truckersbarre.com
Payment and other information
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay and Google Pay.
Do you offer warranties on your security tools?
Yes, we offer a one year warranty on all of our safety tools.
Do you offer discounts on multiple product orders?
If you are thinking of purchasing several products, we invite you to contact us directly. Trucker's Barre reserves the right to cancel an order at any time and to contact you in the event of a pricing error related to your delivery.
For service in French – 418-576-6424 or by email at marc@truckersbarre.com
For service in English – by email at melissa@truckersbarre.com